Returns

Returns

At  Moyry, we strive for your satisfaction, and our refund policy reflects our commitment to quality and service.

Eligible for Full Refunds:

We gladly offer full refunds in specific situations:

1. Received a Damaged Product: If your rug arrives damaged, we'll provide a full refund to make it right.
2. Received the Wrong Product: If you receive a different product than what you ordered, we'll ensure you get what you wanted and offer a full refund.
3. Not Satisfied with Your Purchase: If the rug doesn't suit your space or doesn't meet your expectations, we value your happiness and will issue a full refund.

Non-Refundable Scenarios:

While we aim to accommodate your needs, there are scenarios where refunds are not issued:

1. Custom-Cut or "Made to Order" Rugs: Customized rugs, tailored to your specifications, are not eligible for returns as they are crafted uniquely for you.
2. Used or Damaged Items: For hygiene and quality reasons, used or damaged items cannot be considered for returns.

If your situation is unique and different from the abovementioned reasons, and you believe that you still deserve a refund, then feel free to take the matter to our friendly customer support team.